This Privacy Policy explains how Reech Solar Enterprises LLC, operating under the REECH Enterprises brand (“REECH,” “we,” “us,” or “our”), collects, uses, and protects personal information when you visit our website, request information, communicate with us, or use our solar, roofing, maintenance, diagnostic, energy-efficiency, or related services.
Information we may collect
- Contact details, including your name, email address, telephone number, and preferred contact method.
- Property and project details, including city, ZIP code, utility, roof, solar equipment, battery, system-performance, and service-request information.
- Documents or records you choose to provide, such as utility bills, contracts, monitoring screenshots, equipment information, photographs, reports, and transaction documents.
- Communication records, appointment information, consent records, and notes related to your request.
- Basic website-use and device information when analytics, security, or hosting tools make that information available.
How we use information
We use personal information to respond to requests, schedule consultations or service, evaluate project needs, prepare proposals or reports, coordinate appropriately licensed contractor partners and service providers, provide customer support, administer RSMP services, improve our website and operations, maintain security, comply with law, and send communications you requested or authorized.
How information may be disclosed
REECH may disclose necessary information to assigned contractor partners, designers, engineers, equipment manufacturers, utilities, permitting authorities, financing or program providers, monitoring platforms, scheduling or CRM providers, and other vendors that help fulfill your request. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business reorganization.
REECH does not sell personal information. Mobile telephone numbers, text-message opt-in information, and consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. They may be provided to vendors that support REECH communications only as necessary to deliver those services and subject to appropriate restrictions.
Calls, emails, and text messages
SMS opt-in is obtained through two separate, optional, unchecked checkboxes on the REECH consultation form. One checkbox applies only to informational text messages about an inquiry, appointment, requested information, project, account, service, or customer support. The second checkbox applies only to promotional and marketing text messages, including occasional offers and service promotions. Agreeing to one category does not provide consent for the other.
Each SMS consent choice explains the applicable message category, that message frequency varies, that message and data rates may apply, that consent is not a condition of purchase, and how to use STOP and HELP. You may revoke either consent at any time by replying STOP to a text message or by contacting REECH. We will honor reasonable opt-out requests as required by applicable law.
Cookies and website technology
Our hosting, security, and analytics providers may use cookies or similar technology to operate the site, prevent abuse, remember settings, and understand general website activity. Browser settings can limit cookies, although some website functions may be affected.
Retention and security
We retain information for as long as reasonably necessary for the purposes described here, including customer support, project records, warranty coordination, legal compliance, dispute resolution, and business operations. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
California privacy requests
California residents may request information about the personal information REECH maintains about them and may ask that inaccurate information be corrected or eligible information be deleted. Where the California Consumer Privacy Act or another privacy law applies, additional rights may include the right to know, delete, correct, limit certain uses, opt out of sale or sharing, and receive equal service when exercising privacy rights. REECH does not sell personal information. Requests are subject to identity verification and applicable legal exceptions.
Children
This website and REECH services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
Changes to this policy
We may update this policy as our services, technology, or legal obligations change. The effective date above identifies the latest published version.
Contact REECH
Reech Solar Enterprises LLC, 9503 Ralph Street, Rosemead, CA 91770. For privacy questions, requests, or communication preferences, contact info@reechenterprises.com or call 626-542-5644.
This website policy is a general operational notice and is not legal advice. Applicability of specific privacy statutes depends on legal thresholds, data practices, and other facts.